FAQ
Questions we are asked before every engagement
If your question is not here, call (916) 472-1730 or email ads@creativeandproducts.com.
How quickly can you start?
Most engagements begin within seven to ten business days of a signed proposal. Audits usually start within two.
Do you require a long contract?
No. The first ninety days cover the build and are committed; after that the retainer runs month to month with thirty days' notice.
Who owns the advertising accounts?
You do. We work inside your Microsoft Advertising and Google Ads accounts with delegated access, and we never hold your billing details.
Do you mark up media spend?
Never. You pay the platform directly. Our fee is the retainer or project rate quoted in the proposal.
Can you work with our existing designer or developer?
Yes, frequently. We supply a brand sheet and asset specifications so external partners stay consistent with the campaigns.
Do you offer photography without media management?
Yes. Studio half-days and catalogue shoots can be booked as standalone projects.
Which industries do you decline?
Adult content, gambling, payday lending, unsubstantiated health or income claims, and anything requiring misleading advertising.
How do you report?
A written report on the second business day of each month, covering spend, conversions, cost per outcome, what changed and what changes next. Quarterly we meet for a longer review.
Do you work with clients outside Maryland?
Yes. Roughly two-thirds of our clients are elsewhere in the United States and work with us entirely by video call.
What do you need from us to begin?
Access to the ad accounts and analytics, your product or service list with margins if available, and one person who can approve creative.
Let’s talk about your next campaign
Send us the product, the market and the budget. You will get a written plan within two business days — no obligation.