Legal

Refund Policy

Last updated: 1 June 2026

We sell professional services rather than goods, so refunds are handled case by case against work completed. This page explains the rules we apply consistently.

Monthly retainers

Retainers are billed in advance for a calendar month. If you cancel mid-month, we invoice for work performed to the cancellation date and credit the remainder against the following invoice, or refund it within fourteen days if no further invoice is due. The initial ninety-day build period is committed and non-refundable once campaign build has started.

Project deposits

Deposits become non-refundable once production begins, because studio time and freelance bookings are reserved on your behalf. If you cancel before production starts, we refund the deposit less any third-party costs already committed.

Photography bookings

• Cancelled more than 7 days before the shoot: full refund of the deposit
• Cancelled 3–7 days before: 50% of the day rate is retained
• Cancelled within 72 hours or a no-show: the full booked rate is payable
• Rescheduling once, with more than 72 hours’ notice, carries no fee

Account audits

If you commission a written audit and, after reading it, believe it contains no usable finding, tell us within seven days and we will refund the audit fee in full. We have honoured this on every occasion it has been asked.

Media spend

Advertising budget is paid by you directly to Microsoft Advertising, Google Ads or another platform. We cannot refund platform spend; credits for platform errors are issued by the platform under its own terms, and we will help you file the request.

How to request a refund

Email ads@creativeandproducts.com with the invoice number and a short description. We respond within three business days and issue approved refunds to the original payment method within fourteen days.

Disputes

If we cannot agree, please contact us before raising a chargeback so we can review the file. Our full terms are in the Terms of Service.